Terms and Conditions


All services are provided by the online shop for the customer, made ​​exclusively on the basis of the following terms and conditions. Derogations are only valid if they are agreed between customer and shop online.


The offers of online stores on the Internet represent a non-binding invitation for the customer to order in the online shop.

By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.

The online shop is authorized to accept this offer within 30 calendar days by sending an order confirmation. The order confirmation is made by Kruse video. If after the expiry of the 30-day period the offer is rejected.


All items are immediately available from stock, delivered. The delivery takes place both within Germany and to EU countries.rnrnShould an item not be available at short notice, we will inform you by email of the expected delivery time, if we have an address from you. Your statutory rights are not affected.

Packing and shipping costs

For delivery within Germany and packaging costs, we charge a prorated lump sum of at least 3 EUR, depending on the number and weight of the goods.
Foreign shipments are sent as registered mail and cost at least € 7.


All indicated prices are final prices include the VAT of 19%. For delivery within Germany following payment methods are possible:


Debited when the order was placed


The customer is obligated to pay the purchase price immediately after the contract by bank transfer to our account.
When paying in advance you will receive an e-mail with the exact billing information. Therefore, please enter your e-mail necessarily address and phone number in the order so that we can get in touch with you. Please enter your name and invoice number with your payment as so we can allocate your payment receipt of the order.

Until full payment the delivered goods remain our property (property pursuant to § § 158, 449 BGB). If the agreed payment deadlines passing, we need to calculate reminder and processing fees.

Cancellation policy

Cancellation policy

You can cancel your contract within two weeks without giving reasons by writing (eg letter, email) or when returning the goods. Since our DVDs are custom made ​​products cancelling the contract is only possible for not opened DVDs. After opening the seal the provisions of the warranty policy will be applied.
The time limit begins after receipt of this instruction in text form.
The revocation period is sufficient to sending the revocation or the goods. The revocation must be sent to:

Company Video Kruse
Mr Kruse Detlef
An der Burg 21
D- 44651 Herne
E-Mail: info [at] video-kruse.de

Consequences of cancellation

In case of an effective withdrawal, the mutually received benefits are to be returned. Can you give us the performance received whole or in part, or only return them in an impaired condition, you must pay us compensation for the value.
Transportable items are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods correspond to the ordered.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.
Special Notes:
No special requirements.
Your right of cancellation expires prematurely if the contract is completely fulfilled by both parties upon your express wish, before you have exercised your right of revocation.
End of cancellation policy


If damage to the goods are detected, the receiver has to be made promptly report the damage to the carrier (shipping service). Other visible transport damage must be made no later than 2 days after receipt of the goods to us in writing.
We are not liable for defects caused due to improper handling, normal wear and tear or due to external influences.
With proven to be defective or sent by mistake consummate replacement goods supplied free of charge.


The online shop is liable in cases of intent or gross negligence by the statutory provisions. The liability for guarantees is independent. The online shop is liable for slight negligence only to the provisions of the Product Liability Act, or injury of life, body or health, or breach of essential contractual obligations. The claim for damages for the negligent breach of fundamental contractual obligations is limited to the contract-typical, foreseeable damage if there is no liability for injury of life, body or health. The online shop is liable to the same extent for the negligence of agents and representatives.
The provision of the preceding paragraph (8.1) extends to damages in addition to performance, the damages instead of performance and the claim for wasted expenditure, irrespective of their legal basis, including liability for defects, delay or impossibility.


The information you provide will be used by us to process your orders. All your data will be kept strictly confidential. A transfer of data to third parties (eg mailing services) made by us only in so far as this is necessary for order processing. The order information is encrypted and secured, but we assume no liability for the data security during transmission over the Internet (eg due to technical problems of the provider) or for any criminal access to files on our website. Access for the customer-login, which is transmitted to the customer at this shall be treated as strictly confidential by the customer, as we accept no responsibility for the use and application of these data.


All logos, images, and graphics are property of their respective owners and subject to copyright of the licensor. All content on our products and photos shown on these pages, logos, texts, reports, scripts and programming, which are developed by us or have been prepared by us, may not be copied or otherwise used without our consent. All rights reserved.


We have no control over when items are taken from our suppliers from the program and are therefore no longer available or have changed in style and execution. Us by the supplier should be offered a replacement item, we will inform you. Your statutory rights are not affected.

Links to our pages

By judgment of 12 May 1998 – 312 O 85/98 – “Liability for Links” the Landgericht Hamburg decided that one has to answer the content of the linked site by placing a link. This can – so the LG – only be prevented by explicitly distancing oneself from these contents.
We hereby expressly distance ourselves from all contents of all linked pages on our website. This declaration applies to all links placed on our web pages.

Validity of Terms

By placing an order the terms and conditions of the online shops are recognized. If any provision of these Terms and Conditions, for any reason, be invalid, the validity of the remaining provisions shall remain unaffected.

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